What is affected?
The closure affects regular Zoo hours, after-hours events and on-site programs such as Behind-the-Scenes Adventures.
How can I refund or re-schedule my tickets?
Guests that have purchased tickets affected by the closure can contact the Zoo at 559-498-5921 or email@example.com to reschedule or refund their purchase. General admission tickets remain valid for one year from the date of purchase, so guests can also contact the Zoo to re-schedule their visit upon re-opening.
How can I refund or re-schedule my Behind-the-Scenes Adventure or Early Bird Tour?
Please call 559-470-6880 or email firstname.lastname@example.org to re-schedule.
Will my membership be extended for the length of the closure?
Fresno Chaffee Zoo members will have the option to extend their membership for the length of the closure or donate that time to the Zoo. Please email email@example.com with your name and member number if you would like to receive an extension.
How will I know when the Zoo is re-opening?
We will not be able to re-open until the stay home order is lifted or otherwise approved to open as an outdoor zoo. Please continue to check back on our website for updates or follow us on social media. You can also sign up for our email updates. Look for the “E-blast Sign-Up” on the bottom right corner of our home page to enter your email onto our mailing list. We will share updates as soon as details are confirmed.
How can I support the Zoo during the closure?
We are so thankful to our community for their support throughout this entire year and always! We encourage our community to stay connected with us on social media to see what is happening at the Zoo as we continue caring for our animals even while we are closed to guests. If you would like to support the Zoo at this time, you can donate or purchase your favorite items online such as